S&M Cleaning Services Ltd is committed to protecting your privacy. This Privacy Policy explains how we handle your personal information, in line with the Data Protection Act 2018 and UK GDPR. Please read it carefully to understand your rights and how we manage your data.

1. Information We Collect

• Personal Information: This includes your name, email address, phone number, and any details you provide through forms or communication.
• Usage Data: Information about your interactions with our website, such as IP address and browser details.
• Cookies: Small data files stored on your device to improve website functionality and user experience.

2. How We Use Your Information

We use your information to provide our services, respond to your enquiries, and improve our website and offerings. This includes:

• Processing service requests and providing quotes.
• Improving website functionality through analytics.
• Ensuring compliance with legal obligations.

3. Data Sharing

Your information will not be sold or shared with third parties for marketing purposes. We may share data with trusted service providers to help deliver our services or meet legal requirements.

4. Cookie Policy

We use cookies to improve your experience on our website. Cookies help us remember your preferences and analyse website performance. By using our website, you agree to the use of cookies.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality, such as enabling secure access.
• Performance Cookies: Collect information on how you use our site to help us improve its performance.
• Functional Cookies: Remember your preferences, such as language settings.

You can manage cookies through your browser settings. Learn more about managing cookies at the Information Commissioner's Office (ICO).

5. Your Rights

You have rights under UK GDPR, including:

• The right to access and receive a copy of your personal data.
• The right to correct any inaccurate information.
• The right to request deletion of your data, where applicable.
• The right to object to or restrict the processing of your data.

To exercise your rights, please contact us at info@smcleaningservices.co.uk.

6. Data Breach Reporting

In the unlikely event of a data breach, we will notify the affected individuals and the ICO within 72 hours. To learn more about data breach reporting, visit the ICO Breach Reporting page.

7. Contact Us

If you have any questions about this policy or how we handle your data, please contact us:

Email: info@smcleaningservices.co.uk
Phone: 01908 040426
Address: S&M Cleaning Services Ltd, Regus House Fairbourne Drive, Atterbury, Milton Keynes, England, MK10 9RG